Our seru88 privacy introduction

seru88 Casino & Sportsbook Data Care

This page describes what we collect when you use seru88 and how we keep that data protected. We collect information when you open an account, make deposits through DANA or e-wallet Virtual Account, request withdrawals, log in from a mobile device, or interact with our sportsbook, live-dealer tables, and slot games.

We process your data to confirm your identity through KYC verification, to handle your deposits and withdrawals, to prevent fraud and unauthorized access, and to comply with applicable law. Our servers may sit outside your jurisdiction, and we use encrypted connections to keep your data in transit secure.

Our seru88 service is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law before opening an account.

Our seru88 data collection and use

We collect your email address or phone number when you open a seru88 account. We collect your name, identity details, and verification documents when we need to confirm your account ownership during KYC review. We collect your payment method details, including the payment app or bank name, when you deposit or request a withdrawal.

We also collect your login history, game activity, account balance changes, password reset requests, and push-notification preferences when you use our mobile app or browser. We keep this data to manage your account, confirm transactions, detect unusual activity, and comply with legal obligations. We do not sell your data to third parties for marketing purposes.

Our seru88 third-party processors

We work with payment processors to handle your deposits and withdrawals. We work with email and SMS providers to send account confirmations and password reset links. We work with identity-verification services to confirm your KYC details when required. These processors handle your data on our behalf and are bound by confidentiality agreements.

Our servers and backup systems may be located outside your jurisdiction. We keep your data encrypted so that even if a server is physically accessed, the contents remain protected. If a third-party processor is located in a different country, we ensure your data is handled according to standards at least as strict as our own.

Our seru88 mobile device handling

When you access seru88 from an Android phone or iOS browser, we collect information about your device type, operating system, and unique device identifier. We use this data to keep your login session secure and to send push notifications about account changes, withdrawal status, and game results. You can control push notifications in your account settings.

We do not track your location unless you explicitly enable location services in your browser or phone settings. We do not access your contacts, photos, or files. If you clear your browser data or uninstall our app, we remove your cached login details from your device, but we keep your account records on our servers for account history and legal compliance.

Our KYC data

We collect identity details and verification documents to confirm account ownership and prevent fraud.

Our session data

We keep login times, device type, and account-access records to detect unauthorized access.

Our payment records

We store the exact payment method names and confirmation details to match deposits and withdrawals with your account.

Our seru88 rights and contact

You have the right to request a copy of the personal data we hold about you. You can contact us through our support page in your seru88 account to ask for a data export or to request deletion of non-essential data. We may keep legally required data, such as KYC records and transaction history, even if you request deletion, because we must comply with applicable law and prevent fraud.

You can update your email, phone, and payment method details in your account settings. You can change your password at any time through our password reset flow. You can turn off push notifications in your device settings. If you believe your account has been compromised, you can change your password immediately or contact us through FAQ to request account recovery.

Our seru88 cookies and browser data

We use browser cookies to keep you logged in, to remember your account preferences, and to count how many users visit our site. We do not use cookies to track your activity across other websites. We do not load third-party tracking pixels or analytics scripts that share your data with advertisers.

If you disable cookies in your browser, you can still use seru88, but you will need to log in again each time you visit. You can clear your browser cookies at any time without affecting your seru88 account.

Our seru88 data retention and deletion

We keep your account data as long as your account is open. If you close your account, we keep your transaction records for legal compliance and fraud prevention. We delete your push-notification preferences, cached login tokens, and browser session data after you log out or after a period of inactivity. We keep your KYC documents and identity details for the duration required by applicable law in the jurisdiction where we operate.

During busy local periods such as Idul Fitri, Idul Adha, or Imlek, data-retention reviews may be delayed. If you have specific data-deletion requests, we can process them subject to legal and compliance requirements. You can contact us through your account to discuss data retention for your specific situation.

Our seru88 contact and updates

If you have questions about how we handle your data, you can contact us through the support page in your seru88 account. We review this privacy policy regularly and update it when our practices change. If we make material changes, we will notify you through your registered email or phone number. Continued use of seru88 after a policy update means you accept the changes.

Our seru88 platform remains available only where local law permits. Users in JakartaSurabaya, Bandung, Medan, and other supported locations should verify their jurisdiction's data-protection laws and online-wagering regulations before opening an account. We keep these commitments practical and consistent across all user interactions, whether you access seru88 from your phone, browser, or app.